Frequently Asked Questions

Q1: What payment methods do you accept?

A1: We accept a diverse range of payment methods, encompassing credit/debit cards and popular online payment platforms such as PayPal, Apple Pay, and Google Pay. Our checkout process is secure and easy-to-use.

Q2: What payment terms do you accept?

A2: Our payment terms are 30% as deposit by T/T and the balance 70% paid on receipt copy of B/L.

Q1: How soon can I expect a response to my inquiries?

A1: Our sales team typically responds to emails within 2-4 hours, with a maximum response time of 12 hours.

Q1: How do you ensure the quality of your products?
A1: Our factory is certified with ISO9001 and BRGS, affirming our quality control department and rigorous procedures. This ensures comprehensive inspections of our products at every production stage, maintaining a consistent high-quality standard.

Q2: Are your products tested for safety and compliance?
A2: Absolutely. Our products are third-party certified by organizations such as LFGB, FDA, DGCCRF, and others. This ensures that our products meet stringent safety and compliance standards.

Q1: Can I request custom products or services?
A1: Yes, we offer a range of customization options, including personalized designs, logos, and packaging.

Q1: Can I request a sample before placing an order?
A1: Yes, you can request a sample to evaluate the product’s quality and suitability. 

Q1: What is your MOQ?
A1: Normally, our MOQ is 1,000 pieces. But lower quantity for your trial order is also accepted. Just tell us your quantity that we will get back to you with detail.